Your privacy is important to us – just as knowing how we use your information is important to you. Our privacy notice gives you full visibility of how we collect, use, share and protect your personal information whether you be a resident, employee, family or friend of a resident or if you are interested in applying for a job vacancy or enquiring about becoming a resident yourself or on behalf of a loved one.
We’ve broken this information down so that you can quickly and easily find the information that you need.
We have revised our privacy notice as of the 22nd of May 2018
How to use this privacy notice
In this policy, we explain how we collect, use, share and protect your personal information when you are employed by us, use our services and our website.
Who we are
We are Arbour Care Nursing Homes Limited. Our Homes include Dunboyne Nursing Home, Greystones Nursing Home, Raheny House Nursing Home, Carlingford Nursing Home and Sacred Hearts Nursing Home.
“we/us” means Arbour Care Nursing Homes Limited and our five Nursing Homes
“third party” means someone who is not you or us; and
“Arbour Care Group” means Arbour Care Nursing Homes Limited and our five Nursing Homes
We are registered in under company number 6442465P.
How to contact us
Arbour Care Group is committed to respecting your privacy. We take privacy, security and complying with data protection and privacy laws seriously. We are committed to respecting and protecting your privacy and aim to put it at the heart of everything we do.
The information we collect about you, how we collect it, how we use it and why can vary depending on who you are. The information we collect about Residents for example is different from the information collected about employees.
We will process your personal data based on:
We will collect your personal information when you, for example:
When you visit our premises, we may also collect information about you on CCTV as part of our security and crime prevention measures.
The type of information we may have about Residents or prospective Residents are, where applicable;
The type of information we may have about advocates/ next of kin of Residents or prospective Residents are, where applicable;
The type of information we may have about employees or prospective employees are, where applicable;
The type of information we may have about employees next of kin, where applicable;
The type of information we may have about work experience students and volunteers, where applicable;
The type of information we may have about visitors to the premises, where applicable;
We will use prospective Residents information for the following purposes;
1. To asses whether we can meet your care, social and personal needs
2. To asses whether it is reasonable that both parties can fulfil our obligations under a contract of care
We will use Residents information for the following purposes;
1. To provide you with your care services.
2. To help inform decisions about your care.
3. To ensure that your treatment is safe and effective.
4. To work effectively with other organisations in the multidisciplinary team who may be involved in your care.
5. To ensure our services can meet your current and future needs.
6. To review care provided to ensure it is of the highest standard possible.
7. To train and inform our employees to ensure your needs are met
8. To support your social and emotional needs
9. To plan care
10. To improve our services
11. For billing purposes
12. To fulfil obligations under the relevant legislation and the contract of care
We will use advocates/next of kin of Residents information for the following purposes, where applicable;
1. To help inform and consult on the provision of care
2. To update you on your loved one’s care, treatment and wellbeing
3. To invite you to events or outings
4. For billing purposes where applicable
5. To contact you in case of emergency
We will use prospective employees’ information for the following purposes;
1. To asses your suitability for the vacancy applied for
2. To identify the most suitable candidate for the vacancy
3. To fulfil our obligations under the relevant legislation
We will use employees’ information for the following purposes;
1. To fulfil our obligations under the contract of employment
2. For career development, training and upskilling
3. For performance improvement
4. For the payment of wages including applicable tax
5. To ensure a safe, productive and healthy working environment
6. To improve employment conditions
7. To fulfil our obligations under the relevant legislation
We will use next of kin of employees’ information for the following purposes;
1. To contact you in an emergency situation
We will use work experience students and volunteer’s information for the following purposes;
1. To assess your suitability for the work to be carried out
2. To facilitate feedback and reports necessary for the successful completion of your work experience
3. To ensure a safe, productive and healthy working environment
4. To fulfil our obligations under the relevant legislation
We will use visitors to the premises information for the following purposes;
1. for the protection and safety of the Residents
2. For security and crime prevention purposes
3. To fulfil our obligations under the relevant legislation
All access to your information is on a need to know basis. Access to information by employees of the company is structured on a tiered basis, meaning only relevant departments have access to information necessary for them to carry out their duties.
We may share prospective residents information with;
We may share Residents information with;
We may share advocates/next of kin of Residents information with;
We may share prospective employees information with;
We may share employees information with;
We may share employees next of kin information with;
We may share work experience students or volunteers information with;
We may share visitors to the premises information with;
Mergers and Acquisitions
If we’re reorganised or sold to another organisation, we will provide your information to that organisation
International Data Transfers
We do not transfer data outside of the state however an occasion may arise where either a resident moves abroad and requires the transfer of their data or an employee moves abroad and a future employer requests a reference. In these circumstances your data will be given to you in an appropriate format so that you can control the transfer of your own data. If an employer overseas wishes to contact us to confirm a reference this can be facilitated once your consent has been received.
We are required by law to retain certain information for specific periods of time.
We will keep prospective Residents information for:
A period of one year from the date of the inquiry, this is in case you decide to use our services at a later date as given the nature of healthcare, situations may arise that you have to put off your move to the home.
We will keep Residents information for:
A period of seven years from the date that you are no longer residing in the home. Some core information such as your name and dates that you where a resident for may be retained for longer.
We will keep advocates/next of kin of Residents information for:
A period of seven years from the date that the Resident is no longer residing in the home.
We will keep employees information for:
A period of seven years from the date of cessation of your employment.
We will keep employees next of kin information for:
The duration of the employee’s employment with the company.
We will keep work experience and volunteers information for:
A period of seven years from the date of cessation of your experience or volunteer work.
We will keep work visitors to the premises information for:
CCTV footage is retained for 30 days provided no incident has occurred. If an incident has occurred the information may have to be retained for the duration of criminal investigation and legal proceedings.
Visitors log containing the name of visitors will be retained for a period of 4 years.
We are committed to taking all reasonable and appropriate steps to protect the personal information we hold from misuse, loss or unauthorised access. We do this by having a range of measures in place. We constantly review and improve our measures to protect your personal information. These measures include the ability to deal with suspected data breaches.
If you suspect any misuse, loss or unauthorised access to your personal data please contact us on [email protected]
Your information is kept on secure premises, in employee only areas with restricted access. We operated a number of physical security measures such as key code access doors and locked filing cabinets.
Appropriate measures are in place to protect all computer containing documents, these may include password protection, firewall protection and antivirus software. All outgoing emails from the company are encrypted however any communications you send to the company over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.
Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. So please make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.
Below we set out details on how you can exercise your rights. If you have a question or cannot find the answer, please contact [email protected]
Right to correct personal data
You have the right to have information held about you corrected if it is not accurate. If what we hold on you needs updating, or you think it may be inaccurate, please contact the relevant Nurse Manager or email [email protected]
Right to access personal data
You have the right to make a request for a copy of the personal data that Arbour Care Group holds about you. To make this request as an individual or an authorised third party, please contact [email protected], for details on how to do this.
Right to data portability
You have the right to be able to take with you the personal data you provided to us in certain circumstances. Please contact [email protected] should you wish to do so.
Right to object to use of personal data
You have the right, in certain circumstances where processing is based on consent, to object to Arbour Care Group processing your personal information. Please email us at [email protected]
How to lodge a complaint
If you want to contact us about any of your rights or complain about how we use your information, contact us at [email protected] We’ll do our best to help but if you’re still unhappy, you can contact the Data Protection Commissioner’s Office. Their website www.dataprotection.ie has details on how to contact them.
Right to restrict use of your data
If you feel data we hold on you is inaccurate, or you believe we shouldn’t be processing your data, please contact Aoibhin at [email protected] to discuss your rights. In certain circumstances you will have the right to ask us to restrict processing.
Right to erasure
Arbour Care Group strives to only process and retain your data for as long as we need to. In certain circumstances you have the right to request that we erase personal data of yours that we hold. If you feel that we are retaining your data longer than we need. If your contract (either contract of care or employment) with the company has been terminated, we may still have lawful grounds to process your personal data as certain legislation that we must comply with determines our retention periods. For more information on retention periods, see the section in this Privacy Notice called ‘How long we keep your personal information for’ or contact [email protected]
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