To care for those who have entrusted themselves to us. To provide for their physical, social, emotional and spiritual needs to the best of our ability in accordance with best practice nationally and internationally.
To treat our residents with dignity, always remembering that each person is an individual. To care for those who are dying in a dignified manner, respecting their wishes and caring for their families.
To provide care in a respectful way, never to force or bribe, but to persuade and teach so that the wellbeing and best interest of the resident remains our focus without altering his or her independence.
To work in partnership with our residents, their families and friends, to achieve the best possible outcomes while respecting their wishes. To listen to their opinions, comments, compliments and complaints. To learn from them, and to achieve a home environment as close to their own home as possible.
To strive for excellence and total quality control through continuous reflection, training and research, so that improvements can be achieved and risks and waste eliminated. To learn from our mistakes and the mistakes of others.
To value our employee team who are our most important resource. To support them through effective recruitment, training, appraisal and rostering thereby ensuring that we exceed the expectations of our residents in everything that we do.
To use our resources effectively so that we provide value for money while using the best technology available.